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Shipping Policy

Delivery Policy

  1. Our Courier partner would usually successfully deliver the parcel within 2 – 5 working days from the date of shipment (Our daily shipment schedule is from Sunday to Thursday daily. No shipment on every Friday, Saturday or Terengganu state or national public holidays).

    Delivery Tracking Numbers will be provided to all orders upon shipment for self-tracking purposes.

     

    Delivery Fees:

    • Delivery Fees West Malaysia will be RM8 for purchase of goods below 1kg(additional RM3 for every subsequent 1kg of purchase).
    • Delivery Fees for East Malaysia will be charged according to weight of purchase (minimum RM15 for purchase of goods below 1kg and an additional RM13 for every subsequent 1kg of purchase).

     

    1. In the event of delay on the delivery, we would recommend for self-collection at the designation deporting branch of our delivery partner to avoid effects on the product quality. Affected customers may also contact our customer service representative for more info.

     

    We do not assume responsibility or authority for the operations of our delivery partner. Your kind understanding is much appreciated.

     

    1. Actual product may differ from the photos published on all [TRENDYVALLEY]marketing channels. Each product is unique and will not have identical appearance or texture. Your kind understanding is much appreciated.